We know the feeling very well … The fluttering from the moment you click ‘add-to-cart’ to the anticipation of the parcel arriving at your door. The hardworking team at ‘the den’ (denu HQ) have a personal mission to deliver that beautiful unboxing experience as quickly as possible.
Orders Australia-wide will be processed 48-72 hours after payment is received (except during really busy periods, eg Black Friday, Christmas, special events). Standard delivery is 2-5 business days depending on delivery location.
International orders are being processed individually at the moment. Please email customerservice@denu.com.au with your order and we will advise the delivery costs.
For all orders over $100, Australia-wide shipping is free!
For Australian orders under $100, there is a $10 flat rate shipping fee.
International delivery costs are dependent on the weight of the entire order. Please email customerservice@denu.com.au for a quote.
Our products are made with integrity and stand by their promise. Most products are available in tester sizes so you can experience the product before committing to the full size. Please find the sample pack and many 50ml sizes on our website.
The denu team is dedicated to serving our wonderful customers in the best way possible. We offer a 100% refund if our product is unsatisfactory. however as scent is so personal, we don't offer a refund if a scent is not your favourite. Contact Sarah directly for details on the returns process at sarah@denu.com.au
