Customer care is at the heart of denu's dedication to our community

Delivery timeframes

We know the feeling very well… The fluttering feeling from the moment you click ‘add-to- cart’ to the anticipation of the parcel arriving at the door (oh, the joys of online shopping). The hardworking team at ‘the den’ (denu HQ) have a personal mission to deliver that beautiful unboxing experience as quickly as possible.

Orders Australia-wide will be processed 48-72 hours after payment is received. Standard delivery times is 2-5 business days depending on delivery location.

International orders will be processed 48 hours after payment is received. Standard delivery times is 7-10 business days.

Delivery costs

For all orders over $100, Australia-wide shipping is free!

For Australian orders under $100, there is a $10 flat rate shipping fee.

International delivery costs are dependent on the weight of the entire order. Please email for a quote.


Our products are made with integrity and stand by their promise. Most products are available in tester sizes so you can experience the product before committing to the full size. Please find the 50ml sizes on our website. The denu team are dedicated to serving our wonderful customers in the best way possible. We offer a 100% refund if our product is unsatisfactory. Contact Sarah directly for details on the returns process at