FREE Shipping Over $100

FREQUENTLY ASKED QUESTIONS
Your considerate questions, our thoughtful answers.

01 Where do you ship? Do you ship internationally?

Our products are quite the world travellers. We ship Australia wide, and we serve international clients in New Zealand, North America and UK. If you are an international customer, please email us what you’d like to order, and we can organise a quote for the freight. Once the freight quote is ready, this will be sent to you as the total amount to approve and process.

02 Are your products suitable for sensitive skin?

Our range is made from carefully selected natural and organic ingredients to gently cleanse hair and skin. If it’s your first time using a product from the denu range, we recommend testing a small amount first, especially if you have sensitive skin.

03 Can men use your products?

Absolutely! And many do. Our fragrances are unisex, and thoughtfully developed in close connection to our experienced perfumer who balances beautiful scent blends with inclusivity always in mind. In fact, denu is gentle and suitable for the whole family.

04 Do you test on animals?

Never. Not in the beginning and not ever. Instead, we have a lucky list of willing (human!) testers who happily provide their feedback on their overall denu experience. From the feeling when using our products, the effect on their skin or hair, and of course their reception of the scent and the emotions it conveys. We think that’s a much better way.

05 Do your products contain artificial fragrances?

No – we hold the belief that natural is the best policy. We only use pure essential oils for our gorgeous scent blends. Not only are natural oils less likely to cause allergic reactions; they tend to have fewer ingredients yet emit a richer aroma. In contrast, synthetic fragrances usually contain fillers and chemicals, and we don’t welcome any of those nasties into our bottles.

06 Where are your products made?

Our entire range is proudly made in Australia. 95% of production is right here on home soil – in the heart of Melbourne! Only 1 item is made outside of Victoria, which is our gorgeous bamboo cosmetic bag (On Tour Pack) that is lovingly handmade in South Australia. There is a deliberate decision to lessen our environmental footprint and we are delighted to continue supporting local!

07 Are your products vegan?

Most of the denu range is vegan-friendly. With exception of a couple of products – one being our Lip Balm (containing beeswax) and our chocolate bars made in collaboration with our favourite chocolatiers (containing whole milk powder).

08 Is your product packaging recyclable?

We’re glad you asked! We are thrilled to say we deliberately keep internal packaging to a minimum - we are not fans of over-packaging. The majority of our packaging is made from recycled plastic and it is also recyclable. Our bottles and bars are made locally in Melbourne.

09 How long do your products last?

12 months. To keep your denu products in their best state, and ensure the beautiful pure essential oils maintain their fragrance, we recommend storing your products below 25 degrees. As a general rule of thumb, the higher the temperature, the shorter the lifespan of any product. Keep cool(ish) and carry on!

10 Do you offer gift wrapping?

Yes, we do! We transform gift giving into the art of giving – it’s one of our favourite things to do, and essentially what we spend each day doing at ‘the den’ (denu HQ). If you’re like us, you love giving people things you know they’ll love – things that will help them feel good, feel loved, and feel uplifted. If you would like us to gift wrap your order, simply tick the box at the checkout and remember to let us know if you’d like a personalised message written on a gift card included with your order. (Note: when we see the name for the billing is different to the name for the delivery, we automatically presume the order is a gift, so the invoice is not included in the order parcel).

11 Do you wholesale your products?

One of our favourite things is seeing denu gracing the shelves of beautiful places around the world. If your business feels in alignment with denu’s range of emotive hair, body and home products – we’d love to chat with you (especially if you’re a store outside of Victoria). Please call or email Sarah to discuss our wholesale options on 0408 371 364 or sarah@denu.com.au

12 Can I custom create a corporate gifting pack?

That’s part of the fun, isn’t it! Yes, we do custom gifting packs often. Work with us to put together the perfect bundle for your happy recipients. Please get in touch with Sarah to discuss options that work best for you on 0408 371 364 or sarah@denu.com.au

13 Where can I find your products in person?

We welcome you to discover denu for yourself through our wonderful stockists. If you can’t find a location close to you, we would love for you to recommend denu to a local boutique or store in your area that may be a good home for our products. Please feel free to get in touch with Sarah ( sarah@denu.com.au) to share your best kept shopping secret too. Who knows, maybe you’ll spot denu on the shelves there on your next visit!

14 Do you have product samples?

Most denu products are available in test sizes so you can experience the product first. Contact Sarah ( sarah@denu.com.au) to request more information.

Welcome - Want 15% OFF?

Join the denu family to enjoy exclusive offers, early sale access, new product launches & more!

15% OFF only available to first time customers.